Terms of service

Access to and use of niuvora.com and the products and services available through the website are subject to the following terms, conditions, and notices (“Terms of Service”). By browsing through these Terms of Service and using the services provided by our website (www.niuvora.com), you agree to all Terms of Service, along with the Privacy Policy on our website, which may be updated by us from time to time. Please check this page regularly to take notice of any changes we may have made to the Terms of Service.

We reserve the right to review, withdraw, or amend the services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts of this Website or the entire Website.

Privacy

Our Privacy Policy, incorporated by reference in these Terms of Service, sets out how we will use the personal information you provide us. By using this Website, you agree to be bound by the Privacy Policy and warrant that all data you provide is accurate and up to date.

The Exactness of the Product

The images of the items shown on the website are for illustrative purposes only. Although we have made every effort to display the colors accurately, we cannot guarantee that your device’s display accurately reflects the color of the items. Your items may vary slightly from those images.

All sizes and measurements of items are approximate; however, we make every effort to ensure they are as accurate as possible. We take reasonable care to ensure that all details, descriptions, and prices of items are accurate.

Pricing

We ensure that all details of prices appearing on the website are accurate; however, errors may occur. If we discover an error in the price of any goods which you have ordered, we will inform you as soon as possible. If we are unable to contact you, we will treat the order as canceled. If you cancel and you have already paid for the goods, you will receive a full refund.

Prices for items may change from time to time without notice. However, these changes will not affect orders that have already been dispatched. Prices include applicable GST (or similar sales tax) at the prevailing rate. The prices listed on the website are applicable only to purchases made on the website.

Discounts and Vouchers

Any voucher or discount amount deducted at the time of placing an order will not be refunded upon cancellation or return of the order.

Payment

Upon receiving your order, we carry out a standard pre-authorization check on your payment method to ensure there are sufficient funds. Goods will not be dispatched until this check is complete. Your payment will be processed once the order is accepted.

Available payment options:

  • UPI

  • Debit Card / Credit Card

  • Cash on Delivery

  • Net Banking

Cash on Delivery Charges:
A flat ₹49 COD charge applies if the payment mode selected is Cash on Delivery. If your payment is debited after a failure, it is normally reversed within 7 business days. For assistance, email us at support@niuvora.com.

Violation & Termination

We may, at our sole discretion and without prior notice, terminate your access to the website and block your future access if we determine that you have violated these Terms of Service or other policies.

If you or we terminate your use of the service, you remain liable for payment of any order already placed.

For questions, comments, or requests regarding our Terms of Service, email us at support@niuvora.com.

Order Status

You can check your order status by visiting “Order History” in your account and referring to the status column.

Service & Complaints

Customer satisfaction is our priority. We aim to resolve any concerns promptly. For inquiries or feedback, contact our customer service team at support@niuvora.com.

Incorrect Order or Damaged Product

We take utmost care in packing to ensure the right product reaches you safely. If you receive an incorrect or damaged product, we will replace it. You must notify us on the same day of delivery by writing to support@niuvora.com or calling the number on the Contact Us page. If you fail to do so on the same day, the item will be considered sold and will not be replaced or refunded.

Returns

Items purchased online cannot be returned at physical stores under any circumstances.

Disclaimer of Guarantee

We do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free.

You agree that we may remove or cancel services at any time without notice. Your use of our services is at your sole risk. All products and services are provided “as is” and “as available” without warranties of any kind, either express or implied, including merchantability, fitness for a particular purpose, or durability.

Registered Address:

NIUVORA FASHION PRIVATE LIMITED
Flat 618, Block C1, Guha Abasan, Naba Mahajati Road,
Durganagar, Dumdum, Kolkata 700028,
West Bengal, Kolkata, India

Governing Law & Liability

The Niuvora website is governed by Indian law.

You agree not to hold Niuvora responsible for the actions, content, or inactions of other users. We do not control and cannot guarantee the quality, safety, legality, or accuracy of collaborations or user-generated content.

Access to our services may be interrupted by factors outside our control. To the extent legally permitted, we disclaim all implied warranties and are not liable for any loss of money, goodwill, or special, indirect, or consequential damages from your use of our website or services.

You are responsible for ensuring that your access to the Niuvora website complies with applicable laws. You must also take precautions to ensure your method of access does not expose you to viruses or malicious code. We are not responsible for any damage caused by such issues.

We are also not liable for service interruptions, data loss, or identity misrepresentation by other users. While we strive to ensure a secure environment, we cannot guarantee the identity or intentions of all users.